Make Customers Happy with Free, Efficient Ticket Resolution
Zain Zaidi
25 July, 2024
Last updated
Happy customers are the key to success in any business or startup and timely communication is the cornerstone of customer happiness.
More likely than not, customers won’t contact you if they don’t have any issues but if they do, this creates a unique opportunity for businesses to resolve their queries and build trust leading to better customer retention and even word-of-mouth referrals.
The Need for Customer Support Tools
Manually managing emails isn’t the best way but works fine in the start, that is until it starts becoming a mess when you need to check multiple inboxes or simply forget to follow up after reading a customer’s query — probably the best way to lose a customer.
These issues open up the path to customer support tools that help with all this and more. At heart, they offer a ticketing system for tracking and resolving customer issues and a live chat system.
Popular examples include Zendesk, Intercom, and HubSpot, now all these options work well and good but they introduce another issue. They’re too expensive! (and overloaded with unnecessary functionality)
Well-established businesses may have no issue affording them but small businesses, with limited budgets, may find it difficult to justify these expenses.
This creates a need for a simpler customer support tool that works but doesn’t break the bank, introducing: Vanilla Inbox.
Simplifying Customer Communication for Free
Vanilla Inbox is a free customer support tool that’s easy to set up and allows you to effortlessly handle all customer interactions in one place. It offers a centralized inbox with ticket management in place, live chat functionality, and allows you to create internal notes for your team.
Handle emails as support tickets, assign them to team members, and set custom notifications based on your preferences. Vanilla Inbox could be the key that unlocks your business's full potential.
Getting Started on Vanilla Inbox
To get started, simply sign up via Google or your email and you should be in the app now. Now for the centralized inbox to work, you need to set up email forwarding so copies of your future emails are forwarded to Vanilla Inbox.
Following are some links to help you with email forwarding with popular email providers:
The basic steps will remain the same irrespective of the email provider, Vanilla Inbox provides you a forwarding email address that you need to enter in your email provider settings, after which you’ll need to verify it after an email.
Following this step, you’re ready to start enhancing your support quality and customer satisfaction!
More features
You’ll be spending most time with ticket management but Vanilla Inbox also includes some handy features that can improve your experience:
Live Chat Add-on
Live chat has its pros and cons but if you want to provide immediate assistance, you can enable live chat widget on your website by simply pasting the provided HTML code on your website.
Afterward, you’ll get a notification anytime a new user has a query. Users will also get the option to send their query via a ticket to your centralized inbox.
Internal Notes
Vanilla Inbox also supports internal notes to share insights among team members or document important information brought by user feedback to build a mini-knowledgebase. This enhances team communication and ultimately leads to better customer service.
Conclusion
Being free, and easy to set up and use, Vanilla Inbox is a great choice of customer support tool for small businesses and startups with limited budgets.
With Vanilla Inbox, you can organize, prioritize, and respond to customer inquiries efficiently with no additional cost to your business expenses. If this sounds useful to you, get started now for free!
Frequently Asked Questions
Q: What is Vanilla Inbox?
A: Vanilla Inbox is a free customer support software that offers a centralized inbox with ticket management, live chat functionality, and internal notes for team communication.
Q: How much does Vanilla Inbox cost?
A: Vanilla Inbox is completely free to use, and will remain so.
Q: Why is it free, is there any catch?
A: We are building an ecosystem for businesses so we can serve essential services under one platform: Vanilla. The first app for your business will always remain free, in this case, Vanilla Inbox.
Q: How does Vanilla Inbox improve customer support?
A: It centralizes all customer communications, allows for efficient ticket management, and provides features like live chat and internal notes to enhance customer service quality.
Q: How does Vanilla Inbox compare to other customer support tools?
A: Vanilla Inbox offers core customer support features similar to more expensive tools like Zendesk, Intercom, and HubSpot, but at no cost to businesses.
Have other questions? Feel free to reach out to us via email.
